FAQ

Shipping & Delivery

How long does it take to process my order?

Orders are usually processed within 1-2 business days (Monday to Friday, excluding holidays). Once your order has been dispatched, you'll receive a tracking number to monitor your delivery.

What are the delivery options and estimated timeframes for the US?

Estimated delivery times begin after your order has been processed.

  • Standard Delivery: 5-8 business days
  • Express Delivery: 3-5 business days
    Shipping costs are calculated at checkout based on the weight and destination of your order.

Who are your delivery partners?

We use reliable courier services, including:

  • USPS
  • UPS
  • FedEx
  • DHL

What should I know about delivery timeframes?

All delivery timeframes are estimates and may be affected by delays beyond our control, such as adverse weather or courier issues. Business days are Monday to Friday, excluding weekends and public holidays.

How can I get help with my order?

If you need assistance, please contact us at info@basicfold.com.

Returns & Refunds

What is your returns policy?

We want you to be completely satisfied with your purchase. If for any reason you're not, you can request a return within 30 days of receiving your order.

What items are eligible for return?

To qualify for a return, items must:

  • Be in brand new, unused condition
  • Include all original packaging, manuals, and accessories
  • Not be marked as “Final Sale”
  • Not have been worn, installed, or otherwise used

What items cannot be returned?

We cannot accept returns for:

  • Items marked as “Final Sale”
  • Worn, used, or altered items
  • Items with damaged or missing packaging

What if I receive a damaged or faulty item?

If you receive an item that is faulty or damaged, please contact us at info@basicfold.com within 48 hours of delivery. We'll work with you to resolve the issue promptly.

How do I request a return?

  • Contact us at info@basicfold.com within 30 days of delivery
  • We'll issue a Return Authorization (RMA) and instructions
  • Return the item using a tracked and insured courier service
  • Customers are responsible for return shipping costs

How are refunds processed?

Once your return is received, it will be inspected within 1-3 business days. If approved, refunds will be processed the same business day and issued to the original payment method. You should receive the funds within 5 business days of us receiving the item.

Are there any additional notes on returns and refunds?

  • A 15% restocking fee may apply
  • Shipping charges are non-refundable
  • Additional deductions may apply for missing or damaged packaging

Need more help with returns?

Email us at info@basicfold.com with any questions or concerns.

Payments

What payment methods do you accept?

At Basicfold, we offer a secure and convenient checkout experience with a variety of trusted payment options, including:

  • American Express
  • Apple Pay
  • Google Pay
  • Mastercard
  • Shop Pay
  • Visa

How does the payment process work?

At checkout, you'll be redirected to our secure payment gateway, where you can select your preferred payment method. All transactions are encrypted and protected to keep your personal and payment information safe.